If you have Samsung Galaxy Note 8 or any premium smartphone, there must be no problem to Wi-Fi connection. But sometimes, phones suffer some Wi-Fi hiccups and it could be one of the functions which may be affected greatly. Here, we will focus on troubleshooting your new Note 8 which cannot connect to Wi-Fi.
Steps to Fix Galaxy Note 8 Wi-Fi Connection Issue
Restart Your Note 8 in Safe Mode and Find out if it can connect properly
We are going to try and find out if there is third party app which is causing trouble. Not connecting to hotspot is the problem which is almost unseen to premium smartphones. We have seen different cases where third party apps causing trouble on devices.
Luckily, you can easily resolve the problem by restarting your device in safe mode because it disables all the third party apps in the background. Follow these steps to boot device in safe mode –
- Turn off the device.
- Press and hold Power Key
- When the logo of Samsung appears, leave the Power button.
- After releasing it, press and hold Volume down button
- Keep holding it until it restarts
- In the bottom, it will display safe mode on the screen
- When you see Safe Mode icon, release the Volume key.
After booting your device in safe mode, connect it to Wi-Fi hotspot. If it is connected to Wi-Fi, it is clear that there must be an app causing trouble.
Update Apps that Need Update
If you don’t know which app is causing trouble, update the apps –
- Tap Play Store
- Tap My Apps on the Menu. Tap Menu > Settings and check Auto-update apps to keep your apps up-to-date always.
- Choose one of these options –
- Tap Update to update all apps that need it.
- Tap on any app and tap Update to update a particular application
Once your apps are up-to-date, restart your device in normal mode and find out if it can connect to Wi-Fi. If the problem continues, go to the further steps.
Make Sure You Have Correct Login Credentials to Wi-Fi Network
If the problem is still not fixed after all the above steps, find out if the Wi-Fi password is correct. If it is your personal hotspot, you know if the password is changed or SSID. If it is public Wi-Fi, ask the representative and ask for login details. If you find other open hotspots, connect to them to see if your device can connect.
Reset Network Settings
Now, we will look after the network settings on your device. If problem still continues, there are chances that there is a problem with some firmware settings. Reset network settings in your device which will –
- Delete stored Wi-Fi networks
- Turn on settings of background data sync
- Delete paired Bluetooth devices
- Reset the data limiting settings in apps that were manually turned off/on by the user to default setting.
- Set network selection mode to automatically
Here’s how to do it –
- Swipe up to open Apps tray on home screen
- Go to Settings > General Management > Reset > Reset Network Settings
- Select Reset settings.
- Enter the PIN if you have.
- Tap on Reset settings. It will show a confirmation window once it is done.
Connect to the network again and find out if the problem is fixed. If it is not resolved, proceed to the next step.
Remove System Cache
Sometimes, these types of issues occur because or corrupt cache. System cache is actually a temporary file created and used by system so your device will run properly. But they cause performance issues if they get corrupt. The best thing you can do is to remove them so you can replace them with new ones. To do this, simply –
- Turn off the phone.
- Press and hold Bixby key and Volume Up key, and press and hold Power button.
- When it displays green Android logo, release all the buttons (It will show Installing System Update for up to 30 to 60 seconds and show the menu options of Android System Recovery).
- Press Volume Down button several times to display the option “Wipe Cache Partition”.
- Select this option by pressing Power button.
- Keep pressing Volume down button until it highlights “Yes” and press power button.
- When the process completes it will highlight the option “Reboot System Now”.
- Restart the device by pressing Power button.
We hope this step will resolve the problem. If the problem still continues, bring the device to the service center.