Sometimes, charging issues are more complex than any other problems, and premium devices like Galaxy Note 8 are no exception. It has nothing to do with hardware, but because of some unexpected causes or reasons. In this post, we will learn how to troubleshoot your Note 8 charging problem.
Steps to Resolve Galaxy Note 8 Charging Problems
It may be a signal of firmware problem. But it depends on what happened to your device. So, we will try to find out the cause to resolve the problem.
Figure out If It is Due to Fluid and/or Physical Damage
Water and electricity don’t mix well and smartphones are fragile. If your device fell on the cemented floor and then this issue started, it’s a physical damage and the drop will most likely leave a scratch or dent outside the phone cover or even crack the display. If your device accidently fell on the water before the problem started, it must be due to fluid damage.
Your Galaxy Note comes with IP68 rating. It means your device is water-resistant, not waterproof. Hence, liquid may still enter into the device circuit. This is the reason Samsung has added a liquid damage indicator to your device. You can see it when you take out the SIM card tray and see through the SIM slot.
There is a small sticker. If it is white, it is not caused due to liquid damage. If it is turned red or pink, it’s a liquid damage that interrupts charging.
Check the Charger, Charging Port, and Cable Yourself
There must be something keeping the current to flow. So, you need to check the charging port for some dirt, debris, or corrosion. If you find something unusual, you may give a blow of compressed air. Charge another device with your charger but don’t do it for a long time. Find out if it responds to your charger. If it does, there is no problem with the charger.
To check the charging cable, connect your device with original cable to a laptop or computer. Make sure it notifies that your device is connected to the computer and it shows that it is connected through USB. If it is so, the cable has no problem. In that case, you need to look at the next step because the problem is with device.
Turn it Off, Plug it in and Find out if it is heating
Keep in mind that your device still has enough power to charge it up. If you haven’t charged it when it is turned off, you must. You will find out if it has something to do with some apps or firmware. Also see if it is heating while charging. You cannot ignore it as it is very dangerous to the device.
If it charges when it is turned off but heating up, stop there and bring it to the technician as it is possibly the problem with firmware. If it is still heats up and doesn’t charge, also bring it to the tech. If it charges well when turned off without heating, keep troubleshooting it because there is no problem with the hardware.
Charge Your Device in Safe Mode
Here, we will find out if any third-party app is causing trouble. Run your phone in safe mode to disable all the third-party apps temporarily. If one of them is causing trouble, your device will charge probably in safe mode. Here’s how to boot your Note 8 in Safe Mode –
- First of all, turn your device off
- Press and hold Power Key
- Release the power key when “SAMSUNG” logo appears
- Press and hold Volume Key down just after releasing Power key
- Keep holding the volume down button until it finishes booting.
- It will display safe mode in the bottom left corner.
- Release the Volume down button when it shows Safe Mode.
If your device charges well, it means one or some of the apps in your device are causing the trouble.
Bring it to Service Center
If all of the above steps are failed, there is nothing much to do with a drained battery. So, it is better to bring it to the nearest OnePlus service center and let the tech team troubleshoot the problem. The store may replace it if your device is just a week old. Back up your valuable data before resetting your device if it still has enough battery power.